Complaints Policy

BY USING OUR WEBSITE YOU AGREE TO THIS POLICY - PLEASE READ IT CAREFULLY

1. Introduction
This Policy forms part of your agreement with us. We take complaints seriously and will handle them in keeping with this Policy. By submitting a complaint, you confirm that the information you provide is accurate and complete to the best of your knowledge.

This Policy applies to complaints relating to:

• Content on dFans that may be illegal or in violation of our Terms of Service or Acceptable Use Policy (“Standards”);
• The enforcement of our Terms of Service;
• Alleged non-compliance with applicable law.

This Policy does not apply to:

• Complaints regarding content or account moderation decisions (see our Appeals Policy);
• Complaints regarding copyright infringement (see our DMCA Takedown Policy).

2. Contact Information
dFans is operated by DEEPSOUL LLC, a limited company registered in the United States of America, with company registration number 202565418593.
Our registered office address is located at 123 Gemstone, Irvine, CA 92620.
For complaints or inquiries, email: support@dFans.xyz.

3. Interpretation
Unless otherwise stated in this Policy, all capitalized terms have the meanings given in our Terms of Use.

4. Submitting a Complaint
You may report content or raise a complaint by:

• Using the “Report” button on the content page and selecting the appropriate reason from the dropdown menu;
• Using our online Contact Form and choosing the reason for your complaint, providing as much detail as possible;
• Emailing us directly at support@dfans.xyz.

You must provide sufficient information to allow us to investigate the complaint effectively, including relevant URLs and a clear description of the issue.

5. What You Can Report
You may use this complaints process to report:

• Content that you believe is illegal, abusive, fraudulent, or violates dFans Standards;
• Content that depicts individuals without consent;
• Other violations of our Terms of Service or Acceptable Use Policy.

6. Review & Resolution Timeline

• All valid complaints will be reviewed and resolved within seven (7) business days of receipt.
• We will acknowledge receipt of your complaint as soon as possible.
• We may request additional information or documentation from you or third parties to support the investigation.

7. Review Process
When we receive a valid complaint:

• Our team will review the content in question and all relevant materials;
• We may request supporting documents from you or other parties;
• We will assess whether the content or conduct violates applicable laws or our internal policies;
• A determination will be made in good faith, fairly and without bias.

8. Outcomes of a Complaint
Following our investigation, one or more of the following may occur:

• No action taken if the content does not violate our policies or laws;
• The content is removed or restricted;
• The account responsible is issued a warning or penalty;
• Monetization features may be suspended for violations;
• The case is escalated to law enforcement or third-party adjudication if legally required.

We will notify the complainant of the outcome once the review is completed.

9. Appeals
If you disagree with the outcome of a content-related complaint, you may file an appeal under our Appeals Policy. Instructions will be provided in the decision notice sent to you.

10. Abuse of the Complaint Process
We do not tolerate:

• Fraudulent, malicious, or bad faith complaints;
• Harassment of creators or staff via the complaint process.

If you are a registered dFans user and abuse this policy, we may suspend or terminate your account.

11. Regulatory Complaints
dFans is a service regulated under U.S. law and complies with applicable regulations and oversight mechanisms.

12. Your Statutory Rights
This Policy does not affect your legal rights under consumer protection, data privacy, or applicable laws.

Last updated: May 2025